The clients receive all essential information on the package before concluding the contract package. W ID COMPANY SRL is responsible for the proper performance of all travel services included in the contract. Travelers receive a phone number or emergency contact details of a contact point where they can communicate with the representatives of W ID COMPANY SRL. The customers can transfer their journey to another person, with a period of thirty (30) days priors the date of the start of the journey, in which case it is possible that this change is subject to pay additional charges.
The price of the package can only be increased if specific costs increase (for example, fuel prices) and if this possibility is explicitly provided for in this contract, and in any case it cannot be modified less than twenty (20) days before the start of the trip , if the price increase exceeds 8% of the package price, the traveler can cancel the contract (according to the% table described in this contract) . If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a decrease in the corresponding costs.
Customers can terminate the contract without paying a termination fee and receive a full refund for payments made if any essential part of the travel package, other than price, undergoes a major change. If, before the start of the trip, the tour provider responsible for the package cancels it, travelers can get a refund and compensation, if applicable. There will be no penalty in case of cancellation provided this within the policies established by the supplier and not having already made a payment service provider
Travelers can terminate the contract without paying a termination fee before the start of the trip in exceptional circumstances, for example, if there are serious security concerns at the destination that may affect the package.
Furthermore, customers can, at any time before the start of the package, terminate the contract by paying an appropriate and justifiable termination fee, according to the cancellation policy indicated below.
If, after the start of the package, important travel services cannot be provided as planned, similar options or other appropriate services will be offered to travelers at no additional cost. Travelers can terminate the contract without paying a resolution fee when the services are not performed in accordance with the contract, if this significantly interrupts the execution of the trip if the organizer does not fix the problem.
Travelers are also entitled to a price reduction and / or compensation for non-compliance or improper performance of travel services.
W ID COMPANY SRL will provide customer assistance at all times in the event of any difficulty during the execution of the travel program, through the agreed contact methods.