Terms & Conditions

The client , in his capacity as a consumer of services offered by W ID COMPANY SRL , recognizes as provisions established by the Dominican legislation for the service acquired by it , in that sense know and accept in full , that the purchase of any tourist service offered by WID COMPANY, SRL, represents the acceptance of the Terms and Conditions established in this document, which constitute the agreement and conditions of contracted services , to make sure to read it carefully and understand it before booking.

W ID COMPANY SRL offers you to create an unforgettable trip , according to your wishes , we provide you with inspiration on destinations, experiences and travel themes that we offer on our website www.worldisdreams.com.

The single reservation can be working days to receiving a non – refundable deposit Two hundred dollars Americans with 00/100 (US $ 200.00) per trip, payable to W ID COMPANY SRL j daub with the form of pre-quote travel , which must ra be completed and signed, this application will be subject to one availability of forty-eight ( 48 ) hours after the same . E n the basis of the expression of their wishes, a travel advisor who will send a proposal to the program travel s in writing, with the final price , as well as all costs, taxes and services included, except for any adjustment less than the services and rates provided in paragraph 6 of this act , the program will be valid for fourteen ( 14 ) days , counted from its notification to the client . The deposit mentioned in this paragraph will be deducted from the total price, once the client has confirmed that they will proceed to carry out the proposed travel program , after accepting the reservation.

In case the validity period is exceeded l   travel program or made changes in the conditions of l required service, W ID COMPANY SRL p Odra establish a new program for the trip, if necessary change ciertas conditions in particularly the rates , these changes can be made without problem, as long as  within the parameters established in the reservation agreement.

As soon as you have confirmed the agreement of your travel program, we will proceed to book the services with our various tour providers. The trips involve Adj t constantly ar services are procured in accordance with the wishes of our customers. After registration, we will inform you about the status of the confirmation of their servi ci years and in the case applies, we will offer alternatives if some of the serv i ts requested are not available.

Any given verbal contribution is only an indication of the p r ECIO end e t is subject to confirm ation written. The payment of the deposit indicated in this section constitutes an express acceptance, and the manifestation that the client accepts the terms and conditions established in this document.

WID COMPANY SRL is not responsible, if the person who performs the registration does not communicate these terms and conditions to the other participants in the trip, or if he omits any condition in the transmission of this information.

The client agrees to complete his trip, as detailed in the travel program that will be sent by WID COMPANY SRL, an obligation that he creates after the client’s approval, this is obtained through the payment of his travel program. The client, in addition to complying with the conditions of sale of WID COMPANY SRL, accepts the contractual provisions of the insurance that it has, which is made with its acceptance in writing, as well as the payment to WID TRAVEL of the price of the trip, under the specified terms in this agreement.

WID COMPANY SRL does not allow children under age traveling alone, children and adolescents under 18 must always be accompanied by an adult. Our trips tailored, highly personalized, allow us to consider services tailored to your personal situation, particularly if you have travel restrictions and / or perform all activities related to leisure travel (transport, accommodation, excursions, etc.). When you ask your travel plan, l and invite you to inform us about any restrictions and / or uniqueness of each person who will participate in it, so no s permit and provide services adapted and accessible if disabled.

We are at your disposal to answer your questions regarding the accessibility of our guided tours. If your request includes transportation services, it is up to the traveler in question to notify us in advance to organize the necessary assistance for transportation, in particular, by air or sea. We reserve the right to refuse to take someone who has a mobility condition that was not informed to us at the time of scheduling the trip, if we consider that the person cannot meet the requirements of the trip and may require services and facilities. Specials, whose availability we cannot guarantee and if they require an additional cost, it must be covered by the client.

The person who performs the registration, in the name and on behalf of all the participants in the trip, undertakes to transmit to each traveler the information provided by WID COMPANY SRL about the trip. WID COMPANY SRL reiterates that it is not responsible if the person who performs the registration does not communicate these terms and conditions to the other participants in the trip, or if he omits any condition in the transmission of this information.

We request a copy of the passport at the time of registration of all the members who will make the trip for the purposes of validating services and insurance, this information will be kept safe within the files of services provided by WORILD COMPANY SRL. At the time of registering or applying for a travel plan, s and should ra provide mandatory to WID COMPANY SRL information marked visibly with an asterisk (Name, address, phone, email). If the client does not provide that information, unfortunately, their request can not be processed.

Any other information, which is not marked with an asterisk, is optional. The processing of the client’s personal data is necessary to allow us to offer him a contract for the realization of the trip. The personal information collected is used to : allow you to access all information related to your trip (s) or travel request (s), the execution of your requests (travel plan, performance of travel services), offer you similar services or trips that may be of interest to you, compile statistics, subscribe to newsletters at your request and communicate, with your consent, information related to WID COMPANY SRL (news, products and services, commercial prospecting and personalized offers).

We would like to inform you that, to allow the execution of your order for travel services, your data will be communicated to the tourist providers that work with WID COMPANY SRL , (hoteliers, transporters, etc.) or to technical service providers (IT, accommodation, email distribution, online payment service provider, etc.), which may be located outside of the Dominican Republic area. Our providers agree to use your personal data only to perform certain essential tasks to complete your trip, in strict respect of your rights regarding the protection of personal data and in accordance with current legislation. WID COMPANY SRL undertakes not to transfer or sell personal data concerning it to non-associated third parties. Your data is kept for the time of our contractual relationship and for the time necessary to comply with a legal or regulatory obligation.

The client will be solely responsible for the personal and / or family documentation necessary to carry out the scheduled trip.

The clients receive all essential information on the package before concluding the contract package. W ID COMPANY SRL is responsible for the proper performance of all travel services included in the contract. Travelers receive a phone number or emergency contact details of a contact point where they can communicate with the representatives of W ID COMPANY SRL. The customers can transfer their journey to another person, with a period of thirty (30) days priors the date of the start of the journey, in which case it is possible that this change is subject to pay additional charges.

The price of the package can only be increased if specific costs increase (for example, fuel prices) and if this possibility is explicitly provided for in this contract, and in any case it cannot be modified less than twenty (20) days before the start of the trip , if the price increase exceeds 8% of the package price, the traveler can cancel the contract (according to the% table described in this contract) . If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a decrease in the corresponding costs.

Customers can terminate the contract without paying a termination fee and receive a full refund for payments made if any essential part of the travel package, other than price, undergoes a major change. If, before the start of the trip, the tour provider responsible for the package cancels it, travelers can get a refund and compensation, if applicable. There will be no penalty in case of cancellation provided this within the policies established by the supplier and not having already made a payment service provider

Travelers can terminate the contract without paying a termination fee before the start of the trip in exceptional circumstances, for example, if there are serious security concerns at the destination that may affect the package.

Furthermore, customers can, at any time before the start of the package, terminate the contract by paying an appropriate and justifiable termination fee, according to the cancellation policy indicated below.

If, after the start of the package, important travel services cannot be provided as planned, similar options or other appropriate services will be offered to travelers at no additional cost. Travelers can terminate the contract without paying a resolution fee when the services are not performed in accordance with the contract, if this significantly interrupts the execution of the trip if the organizer does not fix the problem.

Travelers are also entitled to a price reduction and / or compensation for non-compliance or improper performance of travel services.

W ID COMPANY SRL will provide customer assistance at all times in the event of any difficulty during the execution of the travel program, through the agreed contact methods.

The deposit payment is sixty percent (60%) of the total quoted trip (hereinafter the deposit) which must reach us directly through the means indicated in this contract and within 3 days after receipt of confirmation that there is availability for your request. For any program travel confirmed, with more than thirty-five (35) days before the departure, the forty percent (40%) remaining to pay off the trip, should ra be paid by the customer, without reminder WID COMPANY SRL. Any delay of more than three (3) days   in payment of the balance, and considered a cancelation by the customer and is subject to cancellation policy established herein.

The amount of the insurance premium offered and accepted by the client must be paid upon registration, with the receipt of the trip deposit, as well as any other amount for the trip service.

W ID COMPANY SRL reserves the right to correct any error in the rates quoted, calculated, or any omission made at any time during your reservation with or without prior notice.

Payments must be made through the following options:

• Deposit on account.
• Online payment.
• Bank transfer .

For any payment, the amount of which is valid and received by W ID COMPANY SRL, a voucher will be provided and an invoice will be issued in the name of the person who registered the travel program, who will be the only one recognized as responsible for the transactions carried out. to confirm the trip.

Billing will be the final price in Dollars of the United States (USD), if paid in P those Dominicanos (RD $), the same should be done according to l to exchange rate applicable on the day of payment, however, up to twenty ( 20 ) days prior to the departure, it is possible that we ask for adjustments up or descen dents , if not significant, without the possibility of cancellation / resolution at no extra charge, so it is important to take into account one or the other of the following variations:

• E l price of transporting passengers resulting from the cost of fuel or other energy sources.
• E l level of taxes or charges on the travel services included in the contract imposed by a third party not directly involved in the execution of the contract, including tourist taxes natural and / or reservations (if applicable) or shipment and disembarkation in ports, protected tourist areas and / or airports (if applicable). If one or more registered travelers on the same trip cancel their participation, it can be kept for the others as soon as the other travelers have paid before departure, the possible additional cost of the services that may be due to the modification by the cancellation of travelers. Any refusal by travelers who remain registered to pay this adjustment will be considered as a cancellation by interested travelers, with the application of the modalities provided in article 10.

Fees or other additional costs (tourist taxes, hotel fees (resort fees), parking fees, entrance to national parks, etc.) can be paid during the trip by the client. These costs, not included in the total price of the trip, would be included, if applicable, in your travel plan. We recommend that you bring an appropriate means of payment for your trip according to the destination.

W ID COMPANY SRL and advise s travel act as single agents for transport services air , land or sea , hotels and businesses , and assume no responsibility for loss of items personal, damage, injury, accident, delay, changes in the schedule, overbooking of the hotel or other inconveniences for the client , either by default in any vehicle or by acts of non-compliance of any company or person that is dedicated to transporting or accommodating the traveler or when carrying out travel arrangements.

W ID COMPANY SRL will not assume responsibility in relation to any of the aforementioned services or for acts of war, force majeure, pandemics, national disturbances or causes of nature.

Transport companies, los hotels and businesses will be exempt from liability in respect of any detention, delay, loss, damage, illness or injury, regardless of who is the cause and any type that occurs in or passenger in any time when the passenger is not on board a carrier or means of transport used or operated by transport companies or hotels.

It is the responsibility of the travel advisor to ensure that all the details of the invoice and itinerary and the documentation issued by WID COMPANY SRL are correct and that the client is aware of our reservation conditions and other clauses described in this document.

WID COMPANY SRL is exonerated of responsibility towards clients, in the event of events such as: cancellations, delays or unforeseen modifications in the departure times of the contracted transport, and the compensation procedure established by the responsible companies, when the facts give rise to the themselves or the return of values.

We invite you to contact W ID COMPANY SRL if you observe any breach in the provision of your travel services, by dialing our emergency number, whose contact details will be given to you in a data kit in the documents provided by WID COMPANY SRL

In case of a complaint about any breach in the provision of the contracted services during your trip, it will be taken into account, when appropriate. As soon as possible after the date of return from the trip, for claims follow-up cases, these must be accompanied by supporting documents of said claim, and additional documents that are required by the insurer, if necessary,  otherwise, not be able to give you the answer you need.

W ID COMPANY SRL and its operations are insured, according to the operation requirements established by Dominican regulations, whose compliance is controlled by the Ministry of Tourism of the Dominican Republic , in the same way we suggest you review the options of your insurance that we offer additionally for your travel program.

All cancellations must be made in writing to WID COMPANY SRL and will be subject to the following cancellation charges, from the date the written cancellation is received:

Full cancellation fee scale :

• More than 60 days before the departure date: 15% of the total price of the trip.
• From 60 to 31 days before the departure date: 30% of the total price of the trip.
• From 30 to 21 days before the departure date: 40% of the total price of the trip.
• From 20 to 7 days before the departure date: 60% of the total price of the trip.
• Less than 7 days before the departure date: 65% of the total price of the trip.

Cancellation processing fees will be added to this scale:

• 300 USD for a trip lasting less than 8 days
• 500 USD for a trip of more than 8 days.

The total amount of the cancellation fee (% rate + lump sum) p no Odra exceed the price total of l trip scheduled by the customer .

In the case of a cancellation, any refund will be less the space search deposit indicated in paragraph 1 of this act . Cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for unused portions of vacations scheduled after the departure date and that have not been removed from the travel program within the agreed modification period .

The cancellation or non-presentation of the client, in addition to the aforementioned, will be subject to the policies of the hotels or contracted carriers, which will be specified in the travel program.

The use or reproduction of the content offered through the platform is expressly prohibited : www.worldisdreams.com . without the express authorization of WID COMPANY, SRL

The client declares to acknowledge that the Courts of the Dominican Republic will have exclusive competence to hear any controversy or litigation that may arise from the contracting and execution of the services contracted by it, which will be done according to the provisions of Dominican law.